Managed Services

DETASAD Managed Services provide you with ultimate solutions to your business needs, including the support by 38 service centers and by +1000 specialized team members Kingdom wide.

 

Integration Services

  • Turn-Key Network Infrastructure
  • System / Network Application Integration
  • Multi-Technology / Transport Backhaul Network I&C

 

Engineering, Design Services

  • Network Design
  • Network Optimization
  • MoP Design
  • Product System Evolution

 

Managed Services

  • Network Monitoring & Managed Connectivity & CPE (Router, Firewall, and Application...)
  • Full-Life Cycle Network Outsource
  • Continuous Network Measurement & Optimization
  • Prevention & Corrective Maintenance
  • On-Site Technical Service & Staffing
  • Managed NOC Services with 7/24 Operations Center and Service Desk
  • Flexible, individual SLA commitments and operation with low response and service recovery times across the full territory of the Kingdom of Saudi Arabia

 

Consultancy Services

  • Benchmarking Services
  • Service Automation and IoT
  • Networking Engineering, Design & Optimization
  • Automating IT Infrastructure
  • Network / Process / Performance Audit

Why DETASAD Managed Services

People

  • +1,000 own Workforce Includes: Engineers / Supervisors / Technicians and Project Managers

Coverage

  • 38 Maintenance centers Kingdom-wide

Tools

  • WFMS
  • MDT Tool
  • Ticketing System
  • NOC

Technical Support

  • Level 1
  • Level 2
  • Level 3 & 4
  • 24/7 Service Desk

Managed Services & Operations

The DETASAD Managed Services portfolio ensures highly reliable operation of critical IT and Telecommunication networks, infrastructure and applications with countrywide presence and commitment to stringent service recovery SLAs.

  • ITIL Operational Processes
  • Data/IP and Telecommunication Equipment: Managed Router Service, Managed Desktop Service
  • Transport and Access Networks (Long Distance, FTTx, Mobile, VSAT)
  • Outside and Inside Plant
  • Submarine Cable Stations and Satellite Teleports
  • Electro-Mechanical Support Infrastructure and Technical Buildings Maintenance (site)
  • End-to-End IT Outsourcing Solutions and IT Service Management
  • Mature processes - TL9000 certified
  • 24/7 NOC and Service Desk Operation

Managed Services Customer Premises Equipment (CPE)

Keep the focus on your business and leave the overhead of managing & monitoring the infrastructure to DETASAD's advanced operation team


Customer Facing Service Desk

The customer facing service desk constitutes a Single Point of Contact (SPOC) for the customer to report technical incidents, and to get updates on the status of the customer technical incidents through to resolution.

Customer CPE Maintenance

DETASAD supports the maintenance of the customer hardware and supplies any spare parts needed assuming vendor support is present.

Vendor Neutral

DETASAD team consists of trained professionals to work with any vendor equipment: Cisco, Huawei, HP, DELL, IBM…. etc.

CPE Installation and Configuration

DETASAD’s advanced team is ready to provision customer devices: Routers, Switches, Servers, Firewalls.

Customer CPE Monitoring and Management

DETASAD team will keep monitoring proactively customer devices to help solving problems much faster. We support monitoring: Routers, Switches, Wireless APs, Firewalls, Load Balancers, Servers, Servers OS, Virtualization Software (VMware, Hyper-V, KVM) …etc.

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