INTRODUCTION

DETASAD engineers will perform common administrative functions on your behalf. Applying the latest patches, updating servers with the latest anti-virus tools, or keeping servers compliant with corporate access policies

SERVICE DETAILS

 

Supported Operating Systems

  • Managed Microsoft Windows Server 2008 R2 / 2012 R2
  • Managed Red Hat Enterprise Linux 5 / 6 / 7

 

Vendor Management

  • OS break/fix services
  • License key management

 

Access Management

  • User policy & administration
  • Password management
  • Windows & Linux user account provisioning and management

 

Security

  • Secured with industry standard anti-virus detection software
  • Malware and other virus signatures updated regularly
  • Additional OS-level hardening to mitigate risk

 

Incident Response

  • 24x7x365 access
  • Proactive notification of service interruptions

 

Patch Management

  • Patching performed at customer request, to minimize impact to production environments
  • Support for all critical and vendor recommended patching

 

Security

  • Secured with industry standard anti-virus detection software
  • Malware and other virus signatures updated regularly
  • Additional OS-level hardening to mitigate risk

 

Configuration Management

  • Confirmation of OS functionality
  • OS optimized with greater flexibility and security
  • Built on a combination of vendor-recommended best practices & industry experience.
  • Change Management
  • Audit logs contain CenturyLink staff modification/access information
  • Robust ITIL-based internal change control process

 

VMs monitored 24x7 by our Managed Services team

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