Managed Customer Premises Equipment

ICT SERVICES / MANAGED SERVICES

MANAGED CUSTOMER PREMISES EQUIPMENT

Keep the focus on your business and leave the overhead of managing & monitoring the infrastructure to DETASAD’S advanced operation team.

INTRODUCTION

DETASAD’s MCPE is high-value services for Enterprises that have one or more sites. These Managed Services delivered by highly qualified and professional experts provide a one-stop-shop, end-to-end, high-quality service covering the whole infrastructure.

BENEFITS

CPE Installation and Configuration

DETASAD’s advanced team is ready to provision customer devices: Routers, Switches, Servers, Firewalls.

Customer service desk

The customer-facing service desk constitutes a place for the customer to report technical incidents, and to get updates on the status of the customer technical incidents through to resolution.

Vendor Neutral

DETASAD team consists of trained professionals to work with any vendor equipment: Cisco, Huawei, HP, DELL, IBM…. etc.

CPE maintenance

DETASAD supports the maintenance of the customer hardware and supplies any spare parts needed assuming vendor support is present.

CPE monitoring and management

DETASAD team will keep monitoring customer devices proactively to help solving problems much faster; we support monitoring: Routers, Switches, Wireless APs, Firewalls, Load Balancers, Servers, Servers OS, Virtualization Software (VMware, Hyper-V, KVM) …etc.

CORE FEATURES

Customer Device Provisioning

Equipment ordering
Equipment shipping
Equipment delivery to a customer site
Project management

Managed Services Types

Managed Router Service
Managed LAN / Wireless LAN Service
Managed Firewall Service
Manager Server Service (Physical & Virtual)
Managed Endpoint Service
Managed Backup Service
Managed Load Balancer Service
Managed WAF Service
Managed SOC Services

Customer Device Remote Configuration & Monitoring

Patch Management
- Following up on software vulnerabilities and bugs
- Do the necessary patching to cover the flaws of the software
- Keep the customer devices running smoothly

Fault Management
- Service Monitoring
- Alarm Recognition and Proactive Notification
- Fault Resolution

Performance Management
- Managed CPE, CPU and Memory Utilization
- Network Interfaces Status

Reporting
- Generate monitoring and maintenance reports monthly
- Provide the reports to the customer to have full visibility

Professional Services
- QoS Requirement Gathering, Design, and Implementation
- Development of Security Policies
- Network Design Assessment and Analysis

ICT SERVICES / MANAGED SERVICES

Managed Customer Premises Equipment