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Description

DETASAD is an innovative company with tradition. Part of Deutsche Telekom and FAL Holdings, we stand for more than 37-years of successful Saudi-German cooperation and underline our solid commitment towards long-term telecommunication operations. That include trusted delivery of country-wide managed ICT Services as well as implementing modern state of the art communication infrastructure.

Requirements

  • Strong leadership to promote best practices to successful managing operations
  • Strong management skills providing expert knowledge and support to monitoring progress and reporting on operational status
  • Experience managing vendor relationships and knowledge of standard practices within the Data Centre operations
  • Self-motivated with a strong ability to plan/organize workloads
  • Strong leadership, decision-making, and delegation skills. The work environment is a high-paced environment and will require a poised, strong leader to keep the team on track, motivated, and moving in the same direction
  • Strong decision making and delegation skills. Need to be able to make key decisions on the fly and delegate work appropriately when faced with time constraint challenges and changes


Qualification & Experience

  • Bachelor’s Degree in ICT or related field
  • CCNP certification is a plus, but not essential
  • A minimum of 5 years relevant experience

Roles and Responsibilities

  • Thorough knowledge of satellite communications principles and acts as a Subject Mater Expert (SME) for all technical related issues
  • In-dept operational knowledge of iDirect and Comtech VSAT technology
  • Experience in design and operation of satellite communication networks and network management systems including (TDMA and SCPC)
  • Ability to understand link budget requirements and to evaluate satellite capacity for suitability to a specific application
  • Familiarity with teleport operations and equipment including antenna and waveguide installation; HPA/SSPAs; up/downconverters; LNA/LNB/LNCs and baseband equipment
  • Requires expertise of LAN/WAN internetworking concepts in order to support and troubleshoot the networking components (routers; switches; firewalls); cabling; and traffic flow of a complex networking system
  • Ability to communicate highly technical information to both technical and non-technical customer audience
  • Supporting L2 to resolve problems or answer to inquiries within accepted periods
  • Creates a temporary work around for immediate customer issues where applicable
  • Monitoring VSAT terminals and infrastructure through the network monitoring system
  • Interface with key stakeholders to obtain their requirements and drive vendors to adhere to these key elements
  • Coordination with all external Service Providers/ Vendors for VSAT Operations
  • Manage operational issues/risks in a timely manner; escalating when necessary
  • Supports continuous improvement efforts and the change management effects associated with the implementation of improvements
  • Working in close cooperation with VSAT management and leadership staff


Description

DETASAD is an innovative company with tradition. Part of Deutsche Telekom and FAL Holdings, we stand for more than 37-years of successful Saudi-German cooperation and underline our solid commitment towards long-term telecommunication operations. That include trusted delivery of country-wide managed ICT Services as well as implementing modern state of the art communication infrastructure.



Qualification & Experiance


  • Bachelor’s Degree in ICT or related field
  • CCNA certification is a plus, but not essential
  • A minimum of 2 years relevant experience in Networking

Roles and Responsibilities

  • Supporting Service Desk to resolve problems or answer to inquiries within accepted time frames
  • Providing direct technical support to customer related to the VSAT Services
  • Providing immediate customer assistance for urgent and emergency fixes as defined in the service operations manual
  • Research and troubleshoot technical issues reported by the service desk
  • Creates a temporary work around for immediate customer issues where applicable
  • Monitoring VSAT terminals and infrastructure through the network monitoring system
  • Documents technical issues using ITIL tools provided by the system
  • Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved
  • Contribute to Technical Support Knowledgebase
  • Escalates to L3 Support as needed. Working with L3 to understand how issues are resolved
  • Manage operational issues/risks in a timely manner; escalating when necessary
  • Supports continuous improvement efforts and the change management effects associated with the implementation of improvements
  • Working in close cooperation with VSAT management and leadership staff


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