ISO 9001:2000 Quality Policy

DETASAD is committed to providing ICT consultation & services that conform to national & international specifications.DETASAD is determined on continually improving its services by involving all DETASAD personnel in the continual improvement process, monitoring & analysing customer satisfaction, setting, and reviewing quality objectives for its Headquarters’ operations as well as for all project phases.DETASAD is committed to complying with ISO 9001:2000 requirements and meeting customer requirements where top management ensures that all DETASAD employees are aware of how they contribute to the continual improvement process and the importance of meeting customer requirements as well as ISO 9001:2000 requirements.

DETASAD also aims at enhancing customer satisfaction by focusing on the competence level of the personnel affecting the quality of services provided, identifying, measuring & continually improving key activities within all project phases, and providing a sincere professional response to customer inquiries, needs and requirements.

The implementation of a quality management system that conforms to ISO 9001:2000 is one of our steps towards enhancing customer satisfaction, and improving our overall organizational performance & abilities.